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Return & Refund Policy

Damaged Artwork
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We do not refund orders for buyer’s remorse.

If you notice any serious damage to the outside of the package please do not sign for the delivery and contact us immediately. To avoid accidentally damaging your edition, for example if a work is unframed, leave all unpacking and handling of the artwork to a trusted professional framer or art handler.

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If you notice damage upon unpacking your edition from DeArtis Key Creations, contact us within 48 hours of receiving the artwork with digital images of the damage. If we find that the edition was damaged in transit we will endeavor to replace the edition. In the event that we are unable to replace the edition you may exchange your art for another piece of equal or lesser value upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (when applicable).

Last Updated 12/30/23

Policy for 
Merchandise
ONLY

(ex. hoodies)

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue on the products or anything else on the order, please submit a problem report.

  • Packages sent out from our US and Mexico fulfillment centers are returned to our Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273. 

  • Packages sent out from our facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada.

    • If you are located outside of these areas, please email Key for the correct address.​

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